Privacy Policy

Introduction

GotValue Ltd ("we", "our", "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal information when you visit our website or use our services.

GotValue Ltd is registered in England and Wales (Company No: 12550206), with its registered address at 71-75 Shelton Street, London, Greater London, WC2H 9JQ, United Kingdom.

Information We Collect

We only collect information that we need in order to operate the website and provide our services. This includes:

• Contact details: Name, email address, phone number, and any other details you choose to provide via our contact form or consultation booking.
• Consultation information: High-level information about your property goals and circumstances that you share with us so we can prepare for a discussion.
• Usage data: Information about how you interact with our website, such as pages visited, time spent on pages, and referring sources.
• Technical data: IP address, browser type and version, device information, and operating system.
• Cookies and similar technologies: Small files stored on your device to keep the site running smoothly and to understand how it is used. For more detail, please see our Cookies Policy.

How We Use Your Information

We use the information we collect for the following purposes:

• Responding to your enquiries and providing our advisory services
• Scheduling, managing, and following up on consultation bookings
• Operating, maintaining, and improving our website and services
• Maintaining appropriate business and financial records
• Complying with legal and regulatory obligations

Legal Bases for Processing

For individuals in the United Kingdom and the European Economic Area, we rely on the following legal bases under UK GDPR / GDPR when processing personal data:

• Legitimate interests: To respond to enquiries, provide and improve our services, and operate our website in a secure and effective way, where these interests are not overridden by your rights and freedoms.
• Consent: Where required for certain types of communications or non-essential cookies. You can withdraw your consent at any time.
• Legal obligation: To comply with applicable laws, regulations, and regulatory guidance.

Data Sharing

We do not sell or rent your personal information.

We may share personal data with:

• Service providers: Trusted third-party providers who help us operate the website and deliver our services (for example, scheduling or email delivery platforms). These providers are only allowed to use your data in line with our instructions.
• Professional advisers: Such as lawyers, bankers, auditors, and insurers where this is necessary in the course of the services they provide to us.
• Authorities: Law enforcement bodies, regulators, or courts where we are legally required to share information.

Some of these recipients may be located outside the UK or EEA. Where this is the case, we take appropriate safeguards (such as standard contractual clauses) to protect your data.

Data Retention

We retain personal data only for as long as reasonably necessary to fulfil the purposes described above, including for the purposes of satisfying any legal, regulatory, tax, accounting, or reporting requirements.

In general, enquiry and consultation-related data is kept for up to seven years after our last interaction with you, unless a longer period is required by law or is necessary in connection with a potential or ongoing dispute.

Your Rights

Under data protection laws (including UK GDPR and, where applicable, EU GDPR), you have the right to:

• Request access to the personal data we hold about you
• Request correction of inaccurate or incomplete data
• Request deletion of your data, where there is no good reason for us to continue processing it
• Object to processing where we are relying on legitimate interests
• Request restriction of processing in certain circumstances
• Request the transfer of your data to you or to a third party (data portability)
• Withdraw consent where we rely on consent to process your data

You also have the right to lodge a complaint with the UK Information Commissioner's Office (ICO) or your local supervisory authority. We would, however, appreciate the chance to address your concerns first, so please contact us in the first instance.

Security

We take appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, misuse, or alteration. However, no method of transmission over the internet or method of electronic storage is completely secure, so we cannot guarantee absolute security.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in the law, our services, or how we process personal data. When we make material changes, we will update the "Last updated" date at the top of this page. We encourage you to review this page periodically to stay informed.

Contact Us

If you have any questions about this Privacy Policy or how we handle your personal data, please contact us at: